Comments and complaints Request a call back
To rent, buy or swap
Tell us what matters most to you
Everything you need to know

Customer Services

Call us on 0300 123 6000

CSC operative 02

Getting in touch

We are here to help you on all matters relating to your home and community. Our Customer Services team are trained to deal with all of your queries. They will listen to you and try to find a solution there and then.

Customer Services

All calls are monitored and recorded for quality and security.

What can our Customer Services Centre help you with?

  • general enquiries
  • basic housing advice
  • repair requests and repairs questions
  • arranging to pay rent arrears and rent arrears questions
  • rent and service charge account enquiries
  • rent statement requests
  • payment card requests
  • reporting problems about new properties
  • transferring your call to other departments
  • setting up Direct Debit payments


Request a call back

To save you waiting on the phone, you can ask us to call you back

Request call-back

You can call us on:

0300 123 6000

0300 numbers

Calls to 0300 numbers cost no more than calls to UK landline numbers beginning 01 or 02 and are part of inclusive minute packages from mobile and landline operators.

Submit an online form:

Click here

Email us at:

Or write to us at:

Customer Service Centre

emh homes

Jubilee House

Stenson Road



LE67 4NA


Twitter Icon Small@emhhomes