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Privacy and cookies

This explains how emh group uses any information collected during your browsing session on our websites, and the ways in which we protect your privacy.

The Data Protection Act 1998

emh group complies with the data protection principles set out in the Data Protection Act 1998 in relation to personal data which you give us via our website to the extent that the Act requires it to do so. These principles restrict the powers of a data controller to disclose to third parties personal data that it holds.

What information do we collect via the website?

We collect four main types of information from visitors:

  • Feedback (general questions and specific feedback on the website)
  • Requests for information
  • Survey responses
  • Site usage information (from session cookies and log files)

We do not pass on any personal information you have given us to any other site. The system will record your email address, and other information if volunteered to us by you, for example on the Feedback forms. This will be treated as proprietary and confidential.

The website contains links to other websites. This privacy policy applies only to sites administered by us. You should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Cookies

Our website uses cookies. By using our website you agree to this privacy statement and you consent to our use of cookies in accordance with the terms of this statement.

What are cookies?

A cookie is a small file placed on your computer hard drive that helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies only last for the duration of your visit to the website and are deleted from your computer when you close the browser. Persistent cookies outlast user sessions and remain stored on your computer until deleted or until they reach their expiry date.

Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies.

Why we use cookies

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a computer, they cannot be used to identify you personally.

Ways we use cookies include:

  • Recognising your device so you do not have to give the same information several times during one task
  • Recognising that you may already have given a user name and password so you do not need to do it for every web page requested
  • Measuring how many people are using services so they can be made easier to use and there is enough capacity to ensure they are fast
  • Our customer account service MyHomeOnline uses cookies to remember your font size preferences and help us identify that you are the only person accessing your account

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about its use which we can use to improve the site.

Cookies do not contain any information that personally identifies you. A cookie in no way gives us access to your computer or any information about you.

You can learn more about these small files and how to manage them yourself on www.aboutcookies.org

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