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The business

All customers are invited to give their views on how we operate. Your views are heard by senior managers and the Board and help them to make important decisions on how the business operates.

You can give your views by joining one or more of the following groups:

Scrutiny Panel

The Scrutiny Panel consists of 12 customers who meet on average once a month, and is chaired by a member elected from the group. The panel works together to agree which parts of the business they would like to scrutinise.

Scrutiny involves an in-depth assessment of an area such as the website or the cleaning of communal areas. At the end of the assessment the panel makes recommendations to our management team on how things could be improved. An action plan is then created and shared with the Board.

Special Interest Groups

There are four groups that focus on specific areas of the business:

  • Maintenance
  • Neighbourhoods
  • Customer Services
  • Communications

Each group has an elected chair and meets four times a year to identify improvements in their business area, such as the annual report and how customer complaints are dealt with.

To find out more, please call 0300 123 6000 and ask to speak to Polly Cox or Ben Clark-Betts.

You can download the 2015-2016 annual report from the Scrutiny Panel here:

Our Group