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The business

Join our residents' groups and work together with us to help improve our services for you and your community

Help us improve

All customers are invited to give their views on how we operate. Your views are heard by senior managers and the Board and help them to make important decisions on how the business operates.

You can give your views by joining one or more of the following groups:

Scrutiny Panel

The Scrutiny Panel consists of 6 customers who meet on average once a month, and is chaired by a member elected from the group. The panel works together to agree which parts of the business they would like to scrutinise.

Scrutiny involves an in-depth assessment of an area such as the website or the cleaning of communal areas. At the end of the assessment the panel makes recommendations to our management team on how things could be improved. An action plan is then created and shared with the Board.

Hear what the Scrutiny Panel Chair, Gill Leverton-Taylor, has to say about getting involved.

The Scrutiny Panel meets every other Thursday from 12:30pm to 4:00pm at Memorial House in Coalville.

Find out more by downloading the Panel's Terms of Reference and 11-step-plan for scrutiny.

Special Interest Groups

There are four groups that focus on specific areas of the business:

  • Communications
  • Customer Services
  • Neighbourhoods
  • Property Services

Each group has an elected chair and meets four times a year to identify improvements in their business area, such as the annual report and how customer complaints are dealt with.

Planned meetings are as follows:

Communications – Memorial House

25 October 10:00am - 12:00pm

Customer Services – Grove Park

14 November 10:00am – 2:00pm

Neighbourhoods – Grove Park


Property Services - Memorial House

26 October 10:30am – 1:00pm

19 December 10:30am – 1:00pm

28 February 2018 10:30am – 1:00pm

25 April 2018 10:30am – 1:00pm

23 May 2018 10:30am – 1:00pm

27 June 2018 10:30am – 1:00pm

To find out more, please download our leaflet or contact your Community Investment Officers on 0300 123 6000.

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