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Anti-social behaviour

Every resident is responsible for their own behaviour and that of their household and visitors, and needs to ensure they treat the neighbourhood with respect.

We consider any behaviour that causes nuisance, annoyance or distress to other people living or working in a community to be anti-social behaviour.

It can take many forms, including but not limited to:

  • alcohol-related behaviour
  • criminal behaviour
  • domestic abuse
  • drug or substance misuse and dealing
  • littering/fly tipping
  • noise pollution
  • pets and animal nuisance
  • threatening behaviour
  • vandalism and graffiti
  • verbal abuse

Harassment is a particular type of anti-social behaviour aimed at an individual. It has its own laws and is dealt with in a different way.

How to report anti-social behaviour

You can report anti-social behaviour by:

  • contacting our Customer Service Centre by letter, phone or email
  • speaking to your housing & neighbourhoods officer

It is a natural reaction for residents who make a complaint to want to remain anonymous. Please be aware that this may restrict our ability to take any action.

We take reports of anti-social behaviour very seriously and will investigate them thoroughly.

We will:

inform you of our plan of action and provide you with a timescale
let you know how you can help while we investigate
keep you informed and up-to-date with any decisions we make
We will put a lot of effort into resolving the problem by making home visits, offering mediation and issuing warnings. Where necessary, we will issue Acceptable Behaviour Contracts, court-issued injunctions or warning letters in partnership with the police.

Usually, tenants accept they have caused a nuisance and change their attitude. In some cases, we help them to recognise what is acceptable and what is not. But if nothing works, a tenant responsible for anti-social behaviour could lose their home.

What you can do

If you feel able to, try discussing the problem with the person responsible:

  • this should be done early on, as some people may not be aware their behaviour is unacceptable
  • if you do decide to talk to them, do so politely
  • explain why you are upset
  • tell them how you would like to deal with the problem

We understand that you may not be able to speak to the person concerned. In this case, or if talking to the person did not help, please call us.

It may be helpful to our investigation if you keep a diary of any instances where anti-social behaviour has occurred.

If you need an ASB diary, please contact Customer Services.

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