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  • Local housing schemes for older people win national honours

Local housing schemes for older people win national honours

“We are delighted to have achieved national recognition for two of our homes, especially as it was decided by the residents and not housing professionals or staff."

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Local housing schemes for older people win national honours

Residents of two housing schemes for older people managed by emh homes in Leicestershire have voted their homes among the best in Britain.

The two schemes were among 26 award winners and 27 highly commended schemes - selected by the votes of older people themselves - from the 295 schemes nominated for the 2013 awards.

The 26 Gold, Silver and Bronze awards were announced at the Elderly Accommodation Counsel (EAC) Housing for Older People Awards 2013, held at the National Motorcycle Museum in Birmingham and presented by former Health Minister Edwina Currie.

College House in Whetstone won the Bronze medal in the Services category, and Glebe House in Blaby was highly commended in the Home category.

A record number of 3305 residents of nearly 300 specialist housing schemes helped choose the award winners in a unique process overseen by EAC.

The residents scored their scheme on a variety of statements relating to both the quality of the property and the care (where relevant), support and general sense of well-being they enjoy there.

To make the process more entertaining, the statements are written on cards, effectively allowing the residents to form small groups and play a card game while contributing to the awards process. They evaluate their accommodation on the basis of location, building quality, their own apartments, services and lifestyle.

Sue Lees, Head of Housing and Neighbourhoods (South) at emh homes, said: “We are delighted to have achieved national recognition for two of our homes, especially as it was decided by the residents and not housing professionals or staff. It shows that we listen to our customers and provide the best possible service that we can.”

EAC Chief Executive John Galvin added: “In any sector it is the voice of the customer that matters most. These awards provide an opportunity for older people to comment on the wide range of factors that shape the quality of their accommodation. They can have their say on everything from the location and design quality to the attitude of staff. By doing so they are recognising high quality accommodation or service and helping to shape new specialist accommodation by contributing to a database of customer views.”

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