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Direct Debit error: an update

We have confirmed the position this morning with Allpay who have advised us that all incorrect payments should have been refunded to tenants by the close of play today (Monday 11 September).

Tenants are therefore reminded not to make an indemnity claim from their bank, as this will in effect refund the original correct payment.

Allpay have also reconfirmed that they will also refund any bank charges arising from the error.

If you have been charged by your bank, please contact Allpay at ddteam@allpay.net under the subject heading “08.09.2017 Double Payment” and they will talk you through the refund process.

Once again, please accept our apologies for any inconvenience this may have caused. If you have any concerns about this, please contact the Income Team on 0300 123 6000.

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