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Your rent is changing

You will soon be receiving a letter from us detailing the rent and service charges that you will have to pay from April next year. Please adjust the amount you pay us to match the amount shown on the letter, so you don’t fall behind with your payments.

The Government has asked housing associations to reduce rents by 1% per year for the next four years. This affects all tenants apart from shared owners, whose rents will increase in the normal way.

However, our service charges - where relevant - will also be changing for tenants, leaseholders and owners in line with the estimated cost of providing the service. Your service charges may therefore increase.

The overall amount you are asked to pay may therefore be more or less than you pay currently.

Letters will be sent out to you at the beginning of March, and you will have until 3 April 2017 to change your payments to the new amount.

If you pay your rent and service charges by Direct Debit

Your payments will be automatically changed to the new amount, so you don’t need to do anything. If your Direct Debit does not currently pay your rent in advance, your payments will not be adjusted.

If you receive Housing Benefit

We will tell your local housing benefit department about the new charges and they will change your benefit entitlement to match. If you don’t receive confirmation of your new entitlement by 30 April 2017 please call your local
housing benefit department.

If you receive Universal Credit

You will need to tell the Department of Work and Pensions (DWP) that your rent
and service charges are changing before 3 April 2017. If you don’t, you might receive the wrong amount of Universal Credit. This might mean you have to pay more towards your rent or that you are paid too much Universal Credit, which will then be reclaimed by the DWP.

How to pay

You can pay your rent by Direct Debit, online through our website via our 24-hour automated payment line, or with your rent swipe card. You can also go into your bank to make a payment.

To contact Universal Credit, please call 0345 600 0723.

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