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Everything you need to know

Don’t forget – your rent is changing soon

The Government has asked housing associations to reduce rents by 1% per year for the next four years. This affects all tenants apart from shared owners, whose rents will increase in the normal way.

By now you should have received a letter from us detailing new rent and service charges that you will have to pay from 3 April 2017. Please adjust the amount you pay us to match the amount shown on the letter, so you don’t fall behind with your payments.

Meanwhile, our service charges – where relevant – will also change for tenants, leaseholders and owners in line with the estimated cost of providing the service. If you pay your rent and service charges by Direct Debit, your payments will be automatically changed to the new amount, so you don’t need to do anything. If your Direct Debit does not currently pay your rent in advance, your payments won’t be adjusted.

If you receive Housing Benefit, we will tell your local Housing Benefit department about the new charges and they will change your benefit entitlement to match. If you don’t receive confirmation of your new entitlement by 30 April 2017, please call your local Housing Benefit department.

If you receive Universal Credit (UC), you will need to tell the Department of Work and Pensions (DWP) that your rent and service charges are changing before 3 April 2017. If you don’t, you might receive the wrong amount of UC. This might mean you have to pay more towards your rent or that you are paid too much UC, which will then be reclaimed by the DWP.

You can pay your rent by Direct Debit, reoccurring payments, online through our website, via our 24-hour automated payment line, or with your rent swipe card. You can also go into your bank to make a payment.