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Did you know you can find the answers to your most frequently asked questions on the website?

You can also manage your account, report a repair and change your contact details online via the self-service portal.

Call us on 0300 123 6000

Calls to 0300 numbers cost no more than calls to UK landline numbers beginning 01 or 02 and are part of inclusive minute packages from mobile and landline operators.


What can our Customer Services Centre help you with?

We are here to help you on all matters relating to your home and community. Our Customer Services team are trained to deal with all of your queries. They will listen to you and try to find a solution there and then.

  • general enquiries
  • basic housing advice
  • repair requests and repairs questions
  • arranging to pay rent arrears and rent arrears questions
  • rent and service charge account enquiries
  • rent statement requests
  • payment card requests
  • reporting problems about new properties
  • transferring your call to other departments
  • setting up Direct Debit payments

You can contact us in a number of ways

Call us on:

0300 123 6000

Email us at:


Or write to us at:

Customer Service Centre

emh homes

Jubilee House

Stenson Road



LE67 4NA


You can text us on 07860 024523 to access information and support:

  • just text the word ‘Bal’ or ‘Balance’ and your account balance will be automatically sent back to you straight away
  • or text the word ‘Callback’ and a member of our Customer Services team will ring you back

When a repair has been completed, we will send you a text asking for feedback on your satisfaction with the service. If however you no longer wish to receive text surveys, the text will include information on how to opt out.

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