Get ready for winter

We want you to feel safe and warm in winter, so we have produced a booklet filled with lots of guidance so that you can be better prepared.

front cover

The booklet includes items on:

Boiler failures
Emergency repairs
Preventing frozen or burst pipes
Controlling damp and black mould in your home
Fire safety
Out-of-hours service
Money advice

You can also watch our Boiler Care Guidance video for tips to prevent our pipes from freezing and how to look after your boiler.

For more detailed information on preventing damp and black mould, you can download our leaflet:

leaflet front cover with text large

For further information you can watch our Damp and mould guidance video here.

Damp and Mould Policy

Emh aims to provide high quality homes which contribute to sustainable neighbourhoods and communities. To achieve this, we aim to manage reports of damp and mould, or contributing factors (such as condensation) in a proactive way. This may be through the completion of reactive repairs, planned works or in some cases by providing advice and information to customers on measures they can take to help manage damp and mould through changes to the way they use their home.

For further details you can download the emh Damp and Mould Policy here.

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