Service Charges

Service charges are the cost of providing specific services over and above the core management of properties.  For further information please refer to the FAQs below.

  • What is a Service Charge?

    A service charge is an amount payable in addition to the rent. This is to cover the costs of services and repairs in shared (communal) areas.

    The exact services you pay for will be set out in your tenancy agreement or lease.

  • How is the Service Charge calculated?

    The charge is calculated using the previous year’s actual costs, any known or estimated changes in costs for the current year, plus an adjustment for inflation.

    This gives us an overall cost for the scheme, which is divided equally between the customers who receive the services. So, you will only pay for your share of the services you receive.

    You will have received details of your service charge breakdown with your rent notification letter.

  • Why am I not paying the same for Service Charges as my neighbour/somebody I know on another estate?

    The charges are apportioned out per property against the total cost.

  • What other services are emh homes charging for?

    You will only pay charges applicable to your property.

  • Why am I paying for fly tipping/graffiti?

    To maintain the good appearance of our communal areas it is necessary to have service provisions to deal with fly tipping and graffiti in a reasonable time period and in keeping with the service standards agreed with residents.

  • What if I don’t agree with the Service Charge?

    If you do not agree with the service charge, please talk to us first and we’ll try to find a way forward.  You can email us at: rent&servicechargequeries@emhhomes.org.uk or call us on 0300 123 600.

    If you think you're being charged unfairly, you may be able to apply to the First-Tier Tribunal to determine whether you are liable to pay service charges.

  • What if I am struggling to pay my rent and service charge?

    If you are struggling to pay your rent, please do talk to emh.  We are here to help you, and have staff who understand, and can give you advice and support. Talking to us sooner means we can help you before the situation gets worse. We will give you advice and will try to reach a repayment agreement to enable you to clear your arrears. We will also tell you about agencies who can offer free and independent money and debt advice.

    We take a firm but fair approach to arrears.  We will always try to work with you to help you to get back on track.

    It is our policy when dealing with rent arrears to serve a ‘Notice of Seeking Possession’ when arrears reach a certain level.  This legal notice does not mean that you must leave your home when it expires. However, you must clear your arrears or keep to an arrangement to pay them. If you fail to do this, we will take you to court to recover the debt and possibly repossess your home.

    This may result in a County Court Judgement against you, making it difficult for you to get credit in the future and a possession order, which may result in you being evicted from your home. You will also be charged the court costs which are currently £355.

  • I can't find the answer to my question?

    If you have any other questions regarding your rent or service charges please contact us by emailing:

    rent&servicechargequeries@emhhomes.org.uk.

If you are struggling to pay your rent or service charge there may be other organisations that can offer you advice and support.  Please see the document below for further details.

Our Group