We know that anti-social behaviour (ASB) can cause a great deal of distress, which is why we are committed to helping to try and keep our neighbourhoods free from ASB. We will do all we can to help you with your complaint. We use a variety of methods to resolve ASB, and it is important to realise that not all action will lead to eviction.
Day to day noise is part of our everyday lives, and we should all learn to be tolerant when living in a community where people lead different lifestyles. It is also very important to remain reasonable, considerate and mindful of our neighbours. Excessive noise is unreasonable and can cause disturbance, especially if regular or prolonged or at unsociable times. We would urge you to contact your Local Authority Environmental Health Team should you be concerned about a noise complaint. They have certain powers that can be utilised and can help reduce the noise.
You can try and be a good neighbour by:
- Let your neighbours know if you are planning a party or social event.
- Try and keep the volume of your TV and stereo at a reasonable level. Ask your neighbours to let you know if they can hear it of if it is becoming a nuisance.
- Think about where you are parking your vehicles. Are you causing an obstruction? Would a wheelchair user or someone with a pram or push chair be able to get by easily?
- If you have a dog, ask your neighbours if it barks while you are out. Sometime dogs will only bark when left alone so you may not be aware this is happening and could be causing an annoyance.
- It is important to keep your property clean and tidy so as not to upset others living around you. Use bins, keep communal areas tidy, and report any repair problems to us.
- If you do get into an argument with your neighbour, remember to avoid any confrontation or hurtful comments.
What is Anti-social Behaviour?
As defined under the Anti-social behaviour, Crime and Policing Act 2014, anti-social behaviour is:
- “Conduct that has caused, or is likely to cause, harassment, alarm, or distress to any person”
- “Conduct capable of causing nuisance or annoyance to a person in relation to that persons occupation of residential premises”
- “Conduct capable of causing housing related nuisance or annoyance to any person”
The following list gives the main examples of behaviour that is ASB (this list is not exhaustive):
- Verbal abuse or harassment
- Hate crime
- Domestic abuse
- Drug use or dealing
- Drunk or rowdy behaviour
- Environmental crime
- Group disorder
- Gun or knife crime
- Sexual offences
- Threats of abuse or violence
- Unsanitary conditions
Things that we do not consider to be anti-social behaviour are:
- Children playing
- Babies crying
- DIY at reasonable times
- Noise generated by everyday living, for example walking across laminate flooring wearing shoes
- Mowing of lawns or other garden maintenance at reasonable times
- Noise from domestic appliances at reasonable times
- Cooking smells
How to report Anti-social Behaviour
Reports of anti-social behaviour can be made in the following ways:
- Online on your myhomeonline account or using the self service portal
- Contacting our customer service team by phone 0300 123 6000 or emailing firstname.lastname@example.org
- Reports can be made by a third party for example, local councillor, MP or social worker
Remember, sometimes talking with your neighbour about their actions can help resolve a situation. If it doesn’t, or you don’t feel able to discuss it with them, we are always here to help.
The Community Trigger
The Anti-social Behaviour, Crime and Policing Act 2014 requires statutory agencies, including us, to work together to tackle ASB.
The Community Trigger gives victims of anti-social behaviour the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.
The Community Trigger is also known as an Anti-Social Behaviour Case Review. The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.
When can it be used?
You can use the Community Trigger if:-
- You have reported three or more related incidents of anti-social behaviour, within the last six months.
- Your last report of ASB is within one month.
- You can evidence that you have reported this behaviour to agencies.
It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord). Please contact our Anti-Social Behaviour Team on 0300 123 6000, MyHomeOnline or at email@example.com.
You can apply for the Community Trigger on behalf of someone else, but you must provide their consent, with the application form.
When should it not be used?
The Community Trigger is not intended to be an alternative to our complaints procedure which is designed to deal with complaints about individual officers, or services. You can view the complaints procedure here.
Derbyshire Community Trigger
Responding to, and tackling, anti-social behaviour is a priority for all community safety partners in Derbyshire. emh is part of Derbyshire Community Safety Partnership, which brings organisations together to enable us to bring to justice those causing anti-social behaviour and provide support for people affected by it.
emh always strives to provide a high level of service, but recognise that there may be times when, we don’t get it right. This is where the Community Trigger comes in. To find out more about the Derbyshire Community Trigger please follow this link.
Government Guidance: Help with anti-social behaviour for social housing tenants
The Government have recently released guidance which clarifies the roles of the agencies responsible for tackling anti-social behaviour and the help and support available for tenants. You can view this guidance here.