Service Improvement Groups

There are four groups that focus on specific areas of the business:

• The Customer Experience
• Engagement & Communications
• Housing & Neighbourhoods
• Property Services

Each group meets online at least four times a year to identify improvements in their business area, such as the Annual Report to Residents and how resident complaints are dealt with.

To find out more about the Service Improvement Groups (SIGs), please contact your Community Investment Officer Anne Phillips: anne.phillips@emhgroup.org.uk