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The business

Join our residents' groups and work together with us to help improve our services for you and your community

Help us improve

All residents are invited to give their views on how we operate. Your views are heard by senior managers and the Board and help them to make important decisions on how the business operates.

You can give your views by joining one or more of the following groups:

Scrutiny Panel

The Scrutiny Panel consists of 6 residents who meet on average twice a month, and is chaired by a member elected from the group. The panel works together to agree which parts of the business they would like to scrutinise.

Scrutiny involves an in-depth assessment of an area such as the website or the cleaning of communal areas. At the end of the assessment the panel makes recommendations to our management team on how things could be improved. An action plan is then created and shared with the Board.

Hear what the Scrutiny Panel Chair, Gill Leverton-Taylor, has to say about getting involved.

The Scrutiny Panel meets every other Thursday from 11:00am to 2:30pm at Memorial House in Coalville.

Find out more by downloading the Panel's Terms of Reference and 11-step-plan for scrutiny.

You can download annual reports from the Scrutiny Panel here:

In 2017/2018 the Scrutiny Panel carried out an investigation into Fire Safety at emh homes. Their report was approved by the Board in June 2018, and we will shortly be implementing their recommendations:

In 2018 the Scrutiny Panel carried out a Grounds Maintenance report which was agreed by the Board in November. We will shortly be implementing their recommendations:

Special Interest Groups


There are four groups that focus on specific areas of the business:

  • Engagement & Communications
  • Customer Services
  • Neighbourhoods
  • Property Services

Each group has an elected chair and meets at least four times a year to identify improvements in their business area, such as the annual report and how resident complaints are dealt with.

To find out more, please download our leaflet or contact your Community Investment Officers on 0300 123 6000.

Our Group