Transformation Programme

We are continuing to deliver our transformation programme, reviewing our services and how we deliver them to our customers.

Covid-19 brought forward some of the planned changes - particularly those relating to digital services and staff working from home – and we’ve had to change our approach, but we are still  reviewing services to ensure that we have considered the views of both staff and residents alike.

Our engaged residents are already taking part in the programme though the Scrutiny Panel, the SIGs, and surveys and we are keen to capture the views of as many residents as possible and so we are inviting all our residents to take part.

If you would like to take part in any of the future reviews we have planned, please email letting us know which services you would like to give us your views on. You can be a part of as few or as many reviews as you like.

Our Group