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Anti-social behaviour

We know that anti-social behaviour (ASB) can cause a great deal of distress, which is why we are committed to helping to try and keep our neighbourhoods free from ASB. We will do all we can to help you with your complaint. We use a variety of methods to resolve ASB, and it is important to realise that not all action will lead to eviction.

Day to day noise is part of our everyday lives, and we should all learn to be tolerant when living in a community where people lead different lifestyles. It is also very important to remain reasonable, considerate and mindful of our neighbours. Excessive noise is unreasonable and can cause disturbance, especially if regular or prolonged or at unsociable times. We would urge you to contact your Local Authority Environmental Health Team should you be concerned about a noise complaint. They have certain powers that can be utilised and can help reduce the noise.

You can try and be a good neighbour by:

  • Let your neighbours know if you are planning a party or social event.
  • Try and keep the volume of your TV and stereo at a reasonable level. Ask your neighbours to let you know if they can hear it of if it is becoming a nuisance.
  • Think about where you are parking your vehicles. Are you causing an obstruction? Would a wheelchair user or someone with a pram or push chair be able to get by easily?
  • If you have a dog, ask your neighbours if it barks while you are out. Sometime dogs will only bark when left alone so you may not be aware this is happening and could be causing an annoyance.
  • It is important to keep your property clean and tidy so as not to upset others living around you. Use bins, keep communal areas tidy, and report any repair problems to us.
  • If you do get into an argument with your neighbour, remember to avoid any confrontation or hurtful comments.

What is Anti-social Behaviour?

As defined under the Anti-social behaviour, Crime and Policing Act 2014, anti-social behaviour is:

  • “Conduct that has caused, or is likely to cause, harassment, alarm, or distress to any person”
  • “Conduct capable of causing nuisance or annoyance to a person in relation to that persons occupation of residential premises”
  • “Conduct capable of causing housing related nuisance or annoyance to any person”


The following list gives the main examples of behaviour that is ASB (this list is not exhaustive):

  • Noise
  • Verbal abuse or harassment
  • Hate crime
  • Domestic abuse
  • Arson
  • Drug use or dealing
  • Drunk or rowdy behaviour
  • Environmental crime
  • Group disorder
  • Gun or knife crime
  • Pets
  • Assault
  • Sexual offences
  • Threats of abuse or violence
  • Unsanitary conditions

Things that we do not consider to be anti-social behaviour are:

  • Children playing
  • Babies crying
  • DIY at reasonable times
  • Noise generated by everyday living, for example walking across laminate flooring wearing shoes
  • Mowing of lawns or other garden maintenance at reasonable times
  • Noise from domestic appliances at reasonable times
  • Cooking smells

How to report Anti-social Behaviour

Reports of anti-social behaviour can be made in the following ways:

  • Online on your myhomeonline account or using the self service portal
  • Contacting our customer service team by phone 0300 123 6000 or emailing enquiries@emhhomes.org.uk
  • Reports can be made by a third party for example, local councillor, MP or social worker

Remember, sometimes talking with your neighbour about their actions can help resolve a situation. If it doesn’t, or you don’t feel able to discuss it with them, we are always here to help.

The Community Trigger

The Anti-social behaviour, Crime and Policing Act 2014 requires statutory agencies, including us, to work together to tackle ASB.

By activating a “community trigger” any member of the public can have a review into instances of anti-social behaviour if they don’t feel they have had a satisfactory response.

In order to do this you must:

  • Have reported anti-social behaviour a minimum of three times in six months
  • The community trigger may only be activated within one month of the last reported incident of ASB
  • You must evidence that you have reported this behaviour to agencies

Related links

www.ASBhelp.co.uk
www.victimsupport.org.uk
www.womensaid.org.uk
www.housing-ombudsman.org.uk
www.citizensadvice.org.uk

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