Health and Safety at home

As winter approaches, we all need to get ready for
the chilly and snowy season.
Here are some tips on how to prepare yourself and
your home for winter. We’re sharing this guidance
in advance of the cold weather season so you can
be better prepared.

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The booklet includes information on:

Boiler failures
Emergency repairs
Preventing frozen or burst pipes
Fire safety
Out-of-hours service
Money advice and more...

You can also watch our Boiler Care Guidance video for tips to prevent our pipes from freezing and how to look after your boiler.

Our aim is to provide and maintain
healthy, safe and warm homes for residents. We aim to manage reports of damp and mould proactively, through the completion
of reactive repairs, planned works
or in some cases, by providing advice and information on measures that can be taken to help manage and prevent damp, mould and condensation.

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The booklet includes information on:

Types of damp and black mould
Condensation
Controlling damp and black mould in your home
Reporting repairs and maintenance issues and more...

Please see the video for different types of damp and mould with advice and information here.

Damp and Mould Policy

Emh aims to provide high quality homes which contribute to sustainable neighbourhoods and communities. To achieve this, we aim to manage reports of damp and mould, or contributing factors (such as condensation) in a proactive way. This may be through the completion of reactive repairs, planned works or in some cases by providing advice and information to customers on measures they can take to help manage damp and mould through changes to the way they use their home.

For further details you can download the emh Damp and Mould Policy here.

Our aim is to provide and maintain healthy, safe and warm homes for residents. The safety of our residents is our highest priority, and we have several stringent measures in place to keep you safe in your home. Our fire safety partnership with Derbyshire Fire & Rescue makes sure that our fire safety procedures across all our homes meet the highest standards.

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The booklet includes information on:

Preventative measures
Escape plans
What to do if a fire occurs
Electrical Safety and more...