Changes to your rent
Following the Government announcement that housing association rents should reduce by 1% each year for the next 4 years from April 2016, tenants should note their new rent charges in the rent variation letters being sent at the beginning of March. Shared Owners are not included in this change - their rents will increase in the normal way.
Service charges, where applicable, will change for tenants, leaseholders, and owners in line with the estimated service provision costs. The details will also be included in the rent variation letters.
The total amount of rent and service charges you are required to pay could therefore either increase or decrease from April 2016. Please read your letters carefully - the total new amount to be paid is shown on page 1. Please adjust your payments to take this into account.
If you pay your rent and service charges by Direct Debit, we will automatically adjust your Direct Debit payments, taking these changes into account. If your Direct Debit is not currently paying your rent in advance, the payments will not be adjusted in line with our Rent in Advance policy.
If you are in receipt of housing benefit, we will provide the new charges to your local housing benefit department who should recalculate your benefit entitlement. If you do not receive confirmation of your new benefit entitlement by 30 April, please contact your housing benefit department to enquire about the changes to your claim.
If you are in receipt of Universal Credit (UC), it is your responsibility to confirm to the Department of Works and Pensions (DWP) that your rent and service charge amounts are changing and the date of these changes before they take place. Failure to provide this information could mean that you will receive the wrong amount of UC and could result in you having to pay more towards your rent or an overpayment of UC, which would be reclaimed by the DWP.
To contact UC directly please call 0345 600 0723.
See more advice on paying your rent.