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An apology: Direct Debit error

Through an administrative error by our Direct Debit suppliers, Allpay, a number of Direct Debit payments were taken twice on Friday 8 September. The supplier has been working hard to correct the error, and customers will be reimbursed as soon as possible.

Allpay will cover any bank charges incurred by residents as a direct result.

If you have been charged by your bank, please contact Allpay at under the subject heading “08.09.2017 Double Payment” and they will talk you through the refund process.

Allpay have assured us that they have corrected the problem, and that it will not happen again.

Please accept our apologies for any inconvenience this may have caused. If you have any concerns about this, please contact the Income Team on 0300 123 6000.

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