Gill is making a difference
"You don’t have to be very knowledgeable about housing - attitude, interest and commitment is more important."
How long have you been an emh homes customer?
Gill has been a resident of emh homes for eight years, living in a lovely bungalow in the Blaby district. Following her retirement 5 years ago from a career of teaching and training in health and social care, she saw an opportunity to give something back to emh homes and also improve services for other residents.
When did you join Scrutiny Panel, why did you join, were you involved with emh homes in any other way before this?
Gill first applied to be a tenant inspector, completing a Chartered Institute of Housing qualification with distinction as part of her training. Shortly after becoming a tenant inspector, Gill was invited to join the Residents Action Committee, who represent emh homes customers in the Blaby district.
Following significant changes to the way emh homes works and also the regulation of housing associations by Government, emh homes introduced a Scrutiny Panel. Gill applied to join this panel, as did over 100 others, and was successfully appointed following an interview process. In July 2017 she was appointed Chair.
Tell us about Scrutiny Panel and the work you do
The purpose of this panel is to ensure customers can hold emh homes to account through monitoring, challenge and scrutiny of services. The panel is independent, chooses the services areas they would like to investigate, and reports findings and recommendations for improvement directly to the Executive Management Team and the Board of Directors. They also agree and monitor action plans for improvement if needed. The panel are currently reviewing the cleaning of communal areas and have recently reviewed the website.
Would you recommend that other customers join Scrutiny Panel or other groups?
Gill recommends becoming an involved resident; she has found it a challenging, interesting and exciting journey. There is lots of support and training from emh homes for residents to learn, progress, achieve and develop. There are lots of different ways to get involved, you can do as much or as little as you choose to and there is something for everyone that wants to get involved. You don’t have to be very knowledgeable about housing - attitude, interest and commitment is more important.
Learn how you can get involved and help us improve.